Privacy Policy

1. Introduction

At Compass ("we", "us", "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered product management platform. Please read this policy carefully.

2. Information We Collect

2.1 Information You Provide

• Account information: name, email address, password
• Profile information: company name, role, preferences
• Content: PRDs, notes, product specifications, and other documents you create
• Payment information: billing details processed through our payment provider
• Communications: messages you send to our support team

2.2 Information Collected Automatically

• Device information: browser type, operating system, device identifiers
• Usage data: pages visited, features used, interaction patterns
• Log data: IP address, access times, referring URLs
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your transactions and manage your account
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Analyze usage patterns to improve user experience
• Protect against, identify, and prevent fraud and other illegal activity
• Comply with legal obligations

4. AI & Content Processing

Compass uses AI models to provide its core features. When you use AI-powered features:

• Your content is processed by our AI systems to generate suggestions and outputs
• We do not use your content to train our foundational AI models
• AI-processed content is encrypted in transit and at rest
• You retain full ownership of all content you create

5. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers: Third-party vendors who assist in operating the Service (hosting, analytics, payment processing)
• Legal requirements: When required by law, subpoena, or government request
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: When you explicitly authorize sharing

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Data portability — receive your data in a structured format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at privacy@compass.pm.

8. Cookies

We use essential cookies required for the Service to function, along with optional analytics cookies to understand how users interact with our platform. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect Service functionality.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, to protect your information during international transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and, where appropriate, sending you an email notification. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@compass.pm.